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Yes, the legal stuff - nobody likes to read it, but please note by placing your order, you agree to the below terms and conditions 

STANDARD TERMS AND CONDITIONS OF SALE

Terms of Use

  1. These Terms apply when you, as a customer, buy any product or service from Etc. and constitute a valid and binding agreement between you and Etc.

  2. By purchasing any of our Products or Services, you agree to comply with these Terms without modification. The effect of this clause is that by using the Website or purchasing goods or services from us it will be presumed that you have read and understood these Terms and that you agree to comply with them.

  3. Please read these terms carefully and ensure you understand them. Some of these provisions have the effect of limiting your rights in law and conferring obligations on you by virtue of your agreement to these terms

Personal Information

 During the interaction between you and Etc., we may collect and process your personal information (as defined in the Protection of Personal Information Act, 2013). In certain circumstances, your submission of your personal information may be necessary for you to purchase goods, use our services, or access our website. Further information with regards to what we do and how we protect your personal information can be found in our Privacy Policy.

Privacy & Safety

Payment Policy

  1.  Our invoices are payable on order, unless another payment timeframe is indicated on either the invoice or the order and agreed to by both parties.

  2. If any payment is outstanding as per the agreed timeframes, Etc. reserves the right to call on the services of a debt recovery company. All legal expenses will be payable by the client

Products and Services

  1. We have made every effort to ensure that the information on our Products displayed at our facility, in our promotional material, on our website, or any other form of communication to you, is accurate.

  2. While we use our best endeavours to ensure that the image representing the Product, the features, descriptions and specifications pertaining to the Product are correct, the actual product may be subject to variations in appearance as the packaging may differ over time, or colour representation in marketing material may depend on the medium on which the image is displayed.

  3. In the event that we identify an inadvertent and obvious error in the Product description, price, or image, we will not be obliged to provide the affected Product to you. We will correct and notify you of any errors as soon as reasonably practical.

  4. You are responsible to ensure that the Product received by you is the correct Product as selected or ordered. If you have received the incorrect product, you must notify us within 7 business days of you receiving the product to allow us to correct the error.

  5. If you are not satisfied with the Product that you purchased, you may return it to us, subject to the returns and refund provisions in these Terms.

Online Purchases

By submitting an order online, you:

  1. confirm that you are over the age of 18 and have the legal capacity to enter into a transaction with us;

  2. confirm that, in order to fulfil your order, we will share your Personal Information with third parties such as your bank and our contracted courier service, only to the extent necessary; and

  3. agree to us investigating any order and confirming any information provided by you in order to prevent fraud.

Your contract of sale with us is only complete once we have accepted and dispatched your order. You will receive a notification from us once your order has been processed and accepted.

Delivery

  1. A delivery fee may be charged for each delivery order placed by you.

  2. We make use of a third-party courier to deliver any Products and, as such, the delivery process is not entirely within our control. Delivery dates are estimates only, and as we process your order, we will inform you if any products or services on your order turn out to be unavailable or delayed for any reason.

  3. It is your responsibility to ensure that the personal information provided by you, including the delivery address, is correct. We are not responsible for deliveries to an incorrect address.

  4. On delivery of the order to the specified delivery address, you will receive the courier company’s waybill. For verification purposes, the person accepting delivery at the delivery address will be required to produce a form of identification (in most cases this will be a pin number provided to you by e-mail and whatsapp). Any person other than yourself who receives the Products at the delivery address is presumed to be authorised to accept delivery on your behalf.

  5. The courier company will require you or your authorised representative to provide the pin or to sign and print your or their name on a duplicate copy of the courier waybill, to confirm receipt.

  6. Should no one be in attendance at the delivery address specified by you at the time of delivery, the driver will return the Products to our facility.

  7. The courier company will attempt to contact you to make new arrangements for delivery. Etc. reserves the right to charge an additional delivery fee should it be required under these circumstances.

  8. You need to inform us about any Product missing or damaged within 24 hours

  9. Etc. utilises a third party for all deliveries and accordingly, cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the courier.

Returns, repairs and refunds

We want you to be happy with your purchase. However, due to our products being personalised and branded to your specifications the following will apply: 

  1. Goods that show a manufacturing defect within the first 6 months of purchase will be repaired, replaced or credited to your account, subject to the below terms.

    1. items that have clearly been altered can not be returned​

    2. items damaged by acts of God can not be returned

    3. items not used in accordance with the product's user manual / washing instructions can not be returned

    4. you will be responsible for the cost of returning the product

    5. We reserve the right to send Products for technical evaluation prior to replacing, refunding or repairing such products and to provide you with feedback within 10 days of receipt of the returned goods and to act accordingly.

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Third Party Content Disclaimer

Some of the content on our website may be sourced from third parties. Etc. does not claim ownership over such content and acknowledges that it is subject to the intellectual property rights of their respective owners.

Trademarks & Logos

The trademarks, logos, and service marks displayed on this website are the property of Etc. or their respective owners. Users are strictly prohibited from using any trademarks or logos from this website without obtaining prior written consent from Etc. or the respective trademark owner.

Content Submitted by You

By supplying Etc. with any content, including but not limited to artwork, images, text etc., you grant Etc. the right to use, reproduce, modify, and adapt the supplied content in order to fulfill order requests. Etc. will not claim ownership of users' intellectual property and will not use it for any other purpose without obtaining explicit permission from the rightful owner. You are personally responsible for ensuring that any content submitted to Etc. do not infringe on any third-party's intellectual property rights. Etc. shall not be held liable for any copyright or trademark infringement arising from any content submissions.

Force Majeure

If either Party is prevented or restricted directly or indirectly from carrying out all or any of its obligations under this Agreement because of a strike, lock-out, fire, explosion, floods, riot, war, accident, act of God, embargo, legislation, shortage of or a breakdown in transportation facilities, civil commotion, unrest or disturbances, cessation of labour, government interference or control, or any other cause or contingency beyond the control of that Party, the Party so affected shall be relieved of its obligations hereunder during the period that such event and its consequences continue but only to the extent so prevented and shall not be liable for any delay or failure in the performance of any obligations hereunder or loss or damages either general, special or consequential which the other Party may suffer due to or resulting from such delay or failure, provided always that written notice shall forthwith be given of any such inability to perform by the affected Party.

Any Party invoking force majeure shall, upon the termination of such event giving rise thereto, forthwith give written notice thereof to the other Party. Should such force majeure continue for more than 90 days then the Party who shall not have invoked the force majeure shall be entitled forthwith to cancel this Agreement in respect of any obligations still to be performed hereunder.

PAYMENT METHODS

  • Online via the store (Yoco)

  • Direct Bank Transfer (please contact us for details)

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